Description
Zammad is a web based open source helpdesk/customer support system. Prior to 7.0.2 and 7.1.0, this issue concerns a lack of discursive validation within the authorization cascade. It has been determined that the system-level enforcement of access restrictions during the initialization of new identity objects exhibits a discrepancy: Under specific conditions, the granular restrictions of the access key being used are overridden by the latent authorization authority of the parent account. Consequently, this means that the intended separation of functional areas is nullified, resulting in an uncontrolled expansion of administrative discretion. Due to this potential integrity breach of the entire trust environment, an immediate evaluation of the authorization hierarchies is imperative. Impact An attacker can create new administrator accounts despite token restrictions. This grants full access to all system data (tickets, customers, configuration) and allows the attacker to take complete control of the Zammad instance. Abuse Scenario The vulnerability stems from a lack of synergy between the token-based authorization logic and the target system's functional authorization hierarchy, which allows for iterative escalation of the privileged access context. This issue is fixed in versions 7.0.2 and 7.1.0.
Published: 2026-09-25
Score: 8.7 High
EPSS: n/a
KEV: No
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Remediation

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History

Fri, 25 Sep 2026 17:30:00 +0000

Type Values Removed Values Added
Description Zammad is a web based open source helpdesk/customer support system. Prior to 7.0.2 and 7.1.0, this issue concerns a lack of discursive validation within the authorization cascade. It has been determined that the system-level enforcement of access restrictions during the initialization of new identity objects exhibits a discrepancy: Under specific conditions, the granular restrictions of the access key being used are overridden by the latent authorization authority of the parent account. Consequently, this means that the intended separation of functional areas is nullified, resulting in an uncontrolled expansion of administrative discretion. Due to this potential integrity breach of the entire trust environment, an immediate evaluation of the authorization hierarchies is imperative. Impact An attacker can create new administrator accounts despite token restrictions. This grants full access to all system data (tickets, customers, configuration) and allows the attacker to take complete control of the Zammad instance. Abuse Scenario The vulnerability stems from a lack of synergy between the token-based authorization logic and the target system's functional authorization hierarchy, which allows for iterative escalation of the privileged access context. This issue is fixed in versions 7.0.2 and 7.1.0.
Title Zammad: Incorrect Authorization and Improper Privilege Management
Weaknesses CWE-269
CWE-863
References
Metrics cvssV4_0

{'score': 8.7, 'vector': 'CVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:N/VC:H/VI:H/VA:H/SC:N/SI:N/SA:N'}

Subscriptions

No data.

cve-icon MITRE

Status: PUBLISHED

Assigner: GitHub_M

Published:

Updated: 2026-09-25T18:37:48.132Z

Reserved: 2026-06-22T19:17:28.959Z

Link: CVE-2026-56733

cve-icon Vulnrichment

No data.

cve-icon NVD

Status : Received

Published: 2026-09-25T18:17:27.533

Modified: 2026-09-25T18:17:27.533

Link: CVE-2026-56733

cve-icon Redhat

No data.

cve-icon OpenCVE Enrichment

No data.

Weaknesses
  • CWE-269

    Improper Privilege Management

  • CWE-863

    Incorrect Authorization